Do I need a Phone Holder and a Tripod to use the App?
Although it is not absolutely necessary to use a Tripod or a Phone Holder when you use the App, you will need something to hold your phone steady when using the App. Phone Holders and Tripods are economic solutions to this requirement.
How far away can I stand from the target when I use the App?
For practicality, we suggest the user to stand between 4 - 12 feet away from the target. Meantime, the distance and the target is important and should be keep between 3 - 8 feet, provided that your phone can get a clear image of the target. (The actual range of the phone placement depends on the zoom capability of your phone.)
What do the Settings in Shot Timer do?
Number of Sessions – how many sets of training you’d like to do; each set starts with the timer going off
Shot per Session – how many shots you’d like to be timed for each set
Reload Time or Time Between Sessions – time you need to get yourself ready between sessions; doesn’t apply to the first session
Session Time Limit – longest time you expect to finish all shots in each training set after the timer goes off
Make Ready Time or Starting Ready Time – time for you to get into position and be ready before the first session countdown starts.
How does the Shot Timer work?
User hits TRAIN, App counts down ‘Make Ready Time’ before starts the Random Count-down clock. After the Random Count-down clock finishes (with a beep) App will detect each shot and report the shot time, after the go-off time, for up to ‘Shot per Session’ number of shots or when the ‘Session Time Limit’ is reached.After the first session is done, App waits for ‘Reload Time’ before activates the Random Count-down clock and then starts detecting shots when the count-down clock is finished. The rest of the operation repeats until all the sessions are done or be terminated by the user.
Can I get a refund for the advanced feature I bought, if I don't want to keep it?
Yes, both the iTunes App Store and the Google App Store offer convenient cancel/refund process for this request.
Does your App work on all iOS devices?
To ensure performance, our iOS App is fully tested for all iPhone models running iOS version 10.0.3 and above.
Does your App work on all Android phones?
Our App does not support any Chinese or Russian brand phones. To ensure performance, our Android App requires a full-featured Android smart phone of version 6.0 and above. In addition, your smart phone should have at least 1 GB RAM (2G recommended,) a screen size of minimum 600 x 1024, and a fully software controllable built-in HD rear camera. (Our software needs to control the camera settings to do its magic so that you don't.) Generally, Google Play Store will not let you install our App on your device if it is not qualified. Please check compatibility and don't just assume it will work, especially on a 3-year or older device. (Support for Android 5.0/5.1 devices is available upon request.)
Does your App work on Android tablets?
Any Android tablet that meets the requirement for the smart phones will work. As of 2017, the rear camera of most of the Android tablets are not HD quality and can't be fully controlled by a software. Please don't assume that you high-end Android tablet will work without checking it on the Google Play Store for the compatibility of our App. Only when the Google Play Store says it is compatible you can then safely assume that it will work.
Does your App work with other brand laser devices?
We don't recommend using our App with other brand laser devices because our App - the award-winning G-Sight Laser Training Pro, was developed to match the signature and the characteristics of the G-Sight Gen 2 Training Laser cartridges.
Will your phone holder work for all smart phones with a case ?
Yes. Our phone holder has 2 clips, one on either side. The bigger clip can hold up a 10" iPad on its shorter side (without case.)